Privacy Policy
This Privacy Policy explains how Totem Management & Consultancy Pvt. Ltd. collects, uses, stores and handles personal information when you visit our website, submit an enquiry or interact with our online services.
Effective date: 28 September 2026
1. About This Privacy Policy
This Privacy Policy applies to the website operated by Totem Management & Consultancy Pvt. Ltd. (“Totem”, “we”, “us” or “our”) at totemservices.org and to personal information collected through website forms and related enquiry interactions.
This policy should be read together with our Terms & Conditions and Cookie Policy.
2. Information We May Collect
Depending on how you use the website, we may collect information including:
- Name
- Business or organisation name
- Phone or WhatsApp number
- Email address
- City or location information provided by you
- Industry or business category
- Services you are interested in
- Indicative marketing budget
- Business challenges, objectives or enquiry details submitted by you
- Technical information such as IP address, browser type, device information, pages viewed and interaction data
3. How We Collect Information
We may collect personal information when you:
- Submit a contact form
- Request a proposal
- Book a consultation
- Contact us through email, telephone or WhatsApp
- Interact with our website or online content
Some technical and usage information may also be collected automatically through analytics, advertising and similar technologies.
4. How We Use Personal Information
We may use information collected through the website for purposes such as:
- Responding to enquiries
- Preparing proposals or recommendations
- Scheduling consultations
- Understanding a prospective client’s business requirements
- Providing requested services
- Following up on legitimate business enquiries
- Improving our website, services and user experience
- Measuring website and marketing performance
- Detecting spam, fraud, abuse or security issues
- Complying with applicable legal or regulatory requirements
5. Website Enquiry Forms
Information submitted through our website forms may be transmitted to Totem’s internal enquiry systems and authorised business inboxes so that our team can respond to your request.
Where an email address is provided, it may be used as the reply address for responding to your enquiry.
If normal website enquiry delivery is unavailable, the website may offer a WhatsApp option containing information you entered so that you can choose to continue the enquiry through WhatsApp.
6. Analytics and Advertising Technologies
Our website uses analytics and advertising technologies to understand website usage and measure marketing activity.
These may include services such as Google Analytics and Meta technologies. Such services may collect technical or usage information through cookies, pixels or similar technologies, subject to their own privacy policies and settings.
We use this information to understand traffic, website interactions and the effectiveness of our marketing activities.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential website functions, analytics, performance measurement and advertising-related purposes.
More information is provided in our Cookie Policy.
8. Third-Party Services
We may use third-party service providers for website hosting, email delivery, analytics, advertising, communication, CRM, social media, cloud services or other business functions.
These third parties may process information on our behalf or under their own privacy terms, depending on the nature of the service.
Third-party services may include, where applicable, Google, Meta, WhatsApp, hosting providers, email providers and other technology platforms used to operate or support our website and services.
9. Sharing of Personal Information
We do not sell personal information submitted through our website.
We may share information with authorised employees, contractors or service providers where reasonably necessary to respond to enquiries, provide services, operate our systems, maintain security or meet legal obligations.
We may also disclose information where required by law, legal process or competent authority.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing client relationships, maintaining business records and meeting legal or accounting requirements.
Retention periods may vary depending on the nature of the information and the purpose for which it is processed.
11. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website, internet transmission, email system or electronic storage method can be guaranteed to be completely secure.
12. Your Choices and Rights
Subject to applicable law, you may contact us to request information about personal data we hold about you or to request correction, updating or deletion of information where appropriate.
You may also choose not to provide optional information through our website forms, although this may limit our ability to respond fully to your enquiry.
13. Marketing Communications
Where we send marketing or promotional communications, we aim to do so in accordance with applicable law and relevant user preferences.
You may ask us to stop sending non-essential marketing communications by contacting us using the details below.
14. External Links
Our website may contain links to social media platforms, client websites and other third-party websites.
Totem is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external service you use.
15. Children’s Privacy
Our website and business services are primarily intended for businesses and professional users. We do not knowingly design our website for the collection of personal information from children through general marketing enquiry forms.
16. International Services and Data Processing
Some technology or service providers used by Totem may process information using systems or infrastructure located outside the user’s state or country.
Where applicable, such processing is subject to the relevant provider’s safeguards and applicable legal requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, business practices or legal requirements change.
The effective date shown at the top of this page identifies the current published version.
18. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:
Totem Management & Consultancy Pvt. Ltd.
SCO 10A, Majha Market, Laxman Colony,
Thanesar, Kurukshetra, Haryana – 136118
Phone: +91 82784 16000
Email: info@totemservices.org